The Videolinq media dashboard provides creative workflows for broadcasters to produce and distribute live streams to multiple social media platforms, third-party video services, and CDN's. Tracking viewers on multiple destinations is complicated. This article explains how to count the audience in a hybrid live broadcast setup, and how to measure the output hours, data transfer, and automated closed captioning service in the media dashboard.
What kind of viewers I can see in the Videolinq media dashboard?
Track peak viewers when using the Videolinq player.
Track peak viewers when using Videolinq and a 3d party player.
Track viewers when using Videolinq's integration with Facebook, YouTube, Twitter, LinkedIn, and Twitch.
What I cannot do in the media dashboard?
Track meeting participants of a Zoom-style service, when sending the program output video to Videolinq.
Track viewers when streaming to other video platforms and CDN's.
Track viewers when streaming on social media platforms in "manual" mode.
Track viewers when streaming to social media platforms not listed above.
Viewers Count
Find out how many viewers are watching your broadcast when using the Videolinq Player, or when using the channel HLS path with another player.
Open a channel and Go Live. Expand the Player tab and see the number of peak viewers. Come back anytime after the broadcast, click on the Channel Statistics tab, and see historical statistics.
Sort the historical channel statistics by date range to see peak viewers per day.
Social Media Viewers
Customers of the Premium or Enterprise+ plans take viewer tracking to a new level. The Studio Engagement tab shows the audience connected to the Videolinq channel (when using the Videolinq Player or 3rd party players), and to selected social media platforms when the Login method was used.
Important: Use the data export option in the Studio Engagement tab, after the broadcast ends. This information will be deleted when you start a new live stream, or when the project is deleted.
Viewer Statistics When Using Videolinq to Distribute Video to Social Media (Manual Mode), and 3rd Party Services
When a live stream is sent to social media platforms using the "manual" mode, Videolinq does not have access to statistical reporting of these platforms. The same applies when sending video from Videolinq to 3rd party streaming video services and CDNs. To find out more about your audience, open the management console on these individual platforms, and retrieve the viewers' information manually.
Output Hours
In the main dashboard view click on the Output Hours tab to see how many output hours were used by your channels to send streams to destinations.
Data Transfer
The data transfer tab shows how much data was consumed by the Videolinq player, or when using another player pointed to the channel HLS path.
To see advance reports of a subscription plan using the Videolinq player, open the product page, and click on the analytics link.
Captions Hours
See a historical summary of the automated closed captioning service used by the account. This includes both captions and transcripts prepared from recorded files, and closed captioning created and added to live streams.
Access a report of billable hours by opening the Sources tab and selecting the Content Management Media Files section. Look for the Billabble Hours yellow button.
The Billable Hours report can be sorted by date, file name, or billable hours. Export the report in CSV format to your preferred spreadsheet software for in-depth analysis.
If you have questions about how Videolinq measures subscription plan usage, contact customer service for further assistance.