Videolinq does not store or receive any payment information directly. All payment information is kept with our payment provider, Stripe. You can learn more about security on Stripe here.

All user data is encrypted and protected in our database, which implements continuous protection, high availability, and on-disk encryption. Safety measures include automatic security patch applications, regular intrusion tests, and required SSL-encrypted connections.

All video content is stored on AWS Simple Storage (S3). Data access is audited, monitored, and controlled via access control policies. All data access and management is done over an SSL-encrypted connection. Data access is redundant via storage environments located in multiple regional facilities.

Videolinq delivers video streams to various destinations via the RTMP/SRT protocols, and to the Videolinq player via HTTP Live Streaming (HLS) protocol. Video streams are protected through a combination of security measures. When playing video hosted by Videolinq it can only be accessed through a SSL-encrypted URL with a self-expiring token/signature. This token is specific to the customer / video and is verified prior to and during video playback. If irregular video access is detected, access is automatically disabled.

When Videolinq customers activate the automated captions and subtitle service, they are prompted to select a regional data center. The captions generated are stored in servers of the selected region. The Basic and Premium subscription plans can select regional data centers. Subscribers of the Enterprise plan can select country-specific data centers. It is the customer's responsibility to manually delete the stored data when it is not needed. Videolinq will automatically delete this data 6-months from the creation date.

Updated July 16th, 2024.