Introduction
The quality of a live broadcast depends on many factors. One reason live streams buffer or skip frames is that the "transmitter" (your webcam or RTMP encoder) is far away from the media server (Videolinq). To reduce the chance of streaming a bad signal live, we recommend customers connect to our network via the closest entry point to their place. Videolinq offers multiple entry points, based on your plan subscription level:
Pro and legacy plans -
Asia (Singapore)
EU (Frankfurt)
Middle East (Dubai)
NA (New York)
Enterprise plans -
Asia (Singapore)
EU (Frankfurt)
Middle East (Dubai)
NA (New York)
Optional addon regions upon request
Important: As of July 15th, the "Autodetect" option will be removed.
First Time Configuration
When using Videolinq for the first time, you will be prompted to configure a video source in the channel. Click on the green "New Source" icon.
Create a new source.
Give the source a name you will remember, and drop down the media server tab. Select the entry point close to your current location. Click "Create".
The video source you created is now "Active". Continue configuring Destinations, a Player, adding Closed Captioning or Steam Protection to the channel.
Change a Region
You can change a region anytime. Click on the red square to stop the video source. Click on the 3 dots and select "Edit".
Drop down and regional list of servers and select another location. Click "Create".
If you changed a region after the first configuration, and you are using RTMP as a video source, expand the "Encoder" tab and copy the new RTMP path to your RTMP encoder.
If you changed a region after the first configuration, and you are adding closed captioning to the stream with option #3, update your service with the new HTTPS path. The stream key and password stay the same.
Additional Regions
Enterprise Plan customers can access additional regional entry points in 15+ countries. A growing number of countries that support sovereignty AI laws make regional entry points mandatory. Enterprise customers can select to produce their live broadcasts and connect to generative AI services in a specific country, allowing the processing and storage of data within that country's territory. Here is the current list of media servers we have in alphabetical order:
Autodetect (connect to the nearby region)
Asia (Singapore)
Australia (Sydney)
Belgium (Brussels)
Canada (Montreal)
England (London)
EU (Frankfurt)
Germany (Frankfurt)
Holland (Amsterdam)
India (Bombay)
Israel (Tel Aviv)
Japan (Tokyo)
Middle East (Bahrain)
Middle East (Dubai)
NA (Los Angeles)
NA (New York)
SA (San Paulo)
Entry Point Maintenance
We occasionally perform maintenance on regional servers, which may prevent access. To avoid downtime, always confirm connectivity before a broadcast by starting the stream and verifying that the video appears in the channel preview player. If you cannot connect to the origin server, try switching to another region.