Regional entry point to Videolinq

The quality of a live broadcast depends on many factors. One reason live streams buffer or skip frames is that the "transmitter" (your webcam or RTMP encoder) is far away from the media server (Videolinq). To reduce the chance of streaming a bad signal live, we recommend customers connect to our network via the closest entry point to their place. Videolinq offers multiple entry points, based on your plan subscription level:

Pro and legacy plans -

Asia (Singapore)

EU (Frankfurt)

Middle East (Dubai)

NA (New York)

Enterprise plans -

Asia (Singapore)

EU (Frankfurt)

Middle East (Dubai)

NA (New York)

Optional addon regions upon request

Important: As of July 15th, the "Autodetect" option will no longer be available.

When using Videolinq for the first time, you will be prompted to configure a video source in the channel. Click on the green "New Source" icon.

Create a new source.

Give the source a name you will remember, and drop down the media server tab. Select the entry point close to your current location. Click "Create".

The video source you created is now "Active". Continue configuring Destinations, a Player, and adding Closed Captioning or Steam Protection to the channel.

To change a region: stop the channel, click on the red square to stop the video source. Click on the 3 dots and select "Edit".

Drop down and regional list of servers and select another location. Click "Create".

If you changed a region after the first configuration, and you are using RTMP as a video source, expand the "Encoder" tab and copy the new RTMP path to your RTMP encoder.

If you are using RTMP as a video source and are creating automated captions or subtitles (Caption 4th drop-down option), each time you change the video source or captions option tab, you will need to update your encoder RTMP with a new path.

When using RTMP with the human CART operator manual caption (Caption dropdown option 3), credentials are created for the operator. If you change the video source or origin server, these credentials change accordingly.

Enterprise Plan customers can access additional regional entry points in 15+ countries. A growing number of countries that support sovereign AI laws make regional entry points mandatory. Enterprise customers can select to produce their live broadcasts and connect to generative AI services in a specific country, allowing the processing and storage of data within that country's territory. Contact our sales team for more information. Here is the current list of media servers we have in alphabetical order:

Autodetect (connect to the nearby region)

Asia (Singapore)

Australia (Sydney)

Belgium (Brussels)

Canada (Montreal)

England (London)

EU (Frankfurt)

Germany (Frankfurt)

Holland (Amsterdam)

India (Bombay)

Israel (Tel Aviv)

Japan (Tokyo)

Middle East (Bahrain)

Middle East (Dubai)

NA (Los Angeles)

NA (New York)

SA (São Paulo)

We occasionally perform maintenance on regional servers, which may prevent access. To avoid downtime, always confirm connectivity before a broadcast by starting the stream and verifying that the video appears in the channel preview player. If you cannot connect to the origin server, try switching to another region.