Videolinq customers now have access to a streamlined support system designed to efficiently address technical, sales, and customer service issues. Our support system offers live assistance, a self-service help center, and ticket tracking, ensuring all your needs are met in one place.

Our support team is available for live assistance from 8 AM to 8 PM ET, and we are ready to help with any questions or issues you may have. Response times for technical support adhere to the terms outlined in Videolinq’s Service Level Agreement (SLA) and support standards, ensuring high-quality service based on your support level.

To contact Videolinq support, open the chat bubble located at the bottom-right corner of the Videolinq website or media dashboard.

Click the chat bubble to begin a new conversation with our team.

You can also review old archived conversations for reference.

If your issue requires further investigation, a support ticket will be created. These tickets are stored in the Tickets section of your account and remain accessible for up to 12 months. This allows you to review past issues and track ongoing resolutions. Do not use the old support ticketing system.

Access our self-serve help center directly through the chat interface. Here, you’ll find a wealth of video tutorials and articles that explain how to use Videolinq’s features effectively.

Before reaching out to our live support team, we encourage customers to explore the articles and tutorials available in our help center. These resources are designed to help you learn and solve common issues quickly, saving you time.

Expand the view or return to the main help center section for further reading.

The help center is also accessible at https://help.videolinq.com.

Thank you for choosing Videolinq. We are committed to providing you with exceptional support and a seamless experience!